Complaints Book

File a claim or a complaint about Gelpy in our Libro de Reclamaciones. You do not need an account.

Provider details

Company name: Analytics & Code Associates S.A.C.
RUC (tax ID): 20609059576
Address: Jr. Jorge Chávez N.° 1490, Int. 2, Breña, Lima, Perú
Email: soporte@gelpy.app

Claim or complaint?

Claim (reclamo)

Your disagreement with a Gelpy product or service.

Complaint (queja)

Your discontent with the attention you received, when it is not about the product or the service.

We answer by email within 15 business days at most.
Filing a claim does not stop you from using other ways to settle a dispute, and it is not required before you file a complaint with Indecopi.

Claim form

The date and the number are recorded when you send it. Fields with * are required.

1. Your details

Full name

Document type

Document number

Address

Phone

We send a copy of your claim to this email.

I am a minor

2. What you contracted

Is it a product or a service?

ProductService

Amount claimed (S/)

Optional. Leave it empty if there is no amount.

Description

For example: the service, the date, and the Gelper.

3. Your claim or complaint

What do you want to file?

ClaimComplaint

Details

Tell us what happened.

Request

What you expect Gelpy to do.

Your personal data

Analytics & Code Associates S.A.C. uses this data only to handle and answer your claim or complaint, as the Libro de Reclamaciones regulation requires. It keeps the data for at least 2 years and does not use it for advertising. You can exercise your rights of access, rectification, cancellation, and objection at privacidad@gelpy.app. More in the Privacy policy.

I declare that this information is true, and I accept the use of my data to handle this claim.

When you send it, you see your receipt with its number and date, and you get a copy by email.